Cozynex – Simple Beauty, Global Reach

1. What does Cozynex specialize in?

Cozynex 

offers a curated selection of beauty, skincare, and lifestyle essentials designed for real results—no matter where you are in the world.

2. Where are you located?

We’re based in the United Kingdom, with fulfillment centers in the US and EU for fast global shipping.

3. Do you ship internationally?

Yes! We ship to the UK, US, Europe, Asia, the Middle East, and beyond.

4. How long does delivery take?

10–15 business days (3–5 days processing + 7–10 days shipping).

5. Is shipping free?

Free worldwide shipping on all orders—no minimums.

6. What is your return policy?

Returns accepted within 30 days for unused, unopened items. Email us first!

7. How do I initiate a return?

Email cozynexshop@gmail.com with your order number and reason.

8. Can I exchange a product?

Yes, under the same conditions as returns. Contact us to start the process.

9. What if my package arrives damaged?

Refuse delivery or contact us immediately for a free replacement.

10. How can I track my order?

Tracking details are sent via email once shipped.

11. Are your products safe and tested?

All products undergo strict quality control and use safe, ethical ingredients.

12. Are your products vegan/cruelty-free?

Many are! Check individual product pages for details.

13. What payment methods do you accept?

All major credit/debit cards and secure international payment options. (No PayPal.)

14. Are there extra charges for international orders?

No fees from us, but local customs/taxes may apply.

15. What if I receive the wrong item?

Email us with photos for a free replacement or refund.

16. Do I need an account to order?

No, but accounts allow faster checkout and order tracking.

17. Do you offer discounts?

Follow us on social media for exclusive deals (links in footer).

18. Are your products suitable for all skin/hair types?

Yes! Check product descriptions for specifics.

19. Can I cancel my order?

Within 12 hours of placement—email us ASAP.

20. How do I contact support?

Email: cozynexshop@gmail.com
Business Hours: Mon–Fri, 9 AM–5 PM (GMT)